Terms & Conditions

Welcome to Notes and Pals. These Terms and Conditions outline the rules and regulations for using our website and services. By accessing this website, you accept these terms in full. If you do not agree, please do not use our website.

1. General Information

This website is operated by Notes and Pals. Throughout the site, the terms “we”, “us”, and “our” refer to Notes and Pals.

2. Online Store Terms

By purchasing from us, you confirm that:

• You are at least the age of majority in your province or territory.

• You agree not to use our products for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information & Availability

• All product descriptions, prices, and availability are subject to change without notice.

• We make every effort to display products accurately, but we cannot guarantee that your screen’s display is accurate.

• We reserve the right to limit the sales of our products to any person, region, or jurisdiction.

4. Custom Orders

For personalized journals or custom products:

• Please review all customization details before submitting.

• Custom items are non-refundable unless they arrive damaged or with an error caused by us.

5. Payments

We accept secure payments via major credit/debit cards and other methods shown at checkout. All prices are listed in Canadian Dollars (CAD).

6. Shipping

Please refer to our full Shipping Policy for details. We are not responsible for delays caused by carriers, weather, or incorrect shipping addresses provided by customers.

7. Returns & Refunds

We accept returns of non-custom products within 7 days of delivery in original condition.
To start a return, email us at support@notesandpals.com.
Note: Customers are responsible for return shipping costs unless the item is defective.

8. Intellectual Property

All content on this website—including text, images, logos, and designs—is the property of Notes and Pals and may not be used without permission.