Refund Policy

A Legal Disclaimer

Effective Date: 05/05/25

At Notes and Pals, we want you to love your purchase. If you're not completely satisfied, we’re here to help.

1. Returns

We accept returns on eligible items within 14 days of delivery. To qualify for a return:

• Items must be unused, in original packaging, and in the same condition you received them

• Proof of purchase (e.g. order confirmation or receipt) is required

• Custom or personalized items are non-refundable

To start a return, please contact us at [Insert Email Address]. We’ll provide return instructions and a return address.

2. Refunds

Once we receive and inspect your returned item:

• We’ll notify you by email about the status of your refund

• If approved, your refund will be processed to your original payment method within 5–10 business days

• Shipping fees are non-refundable, unless the return is due to our error

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [Insert Email Address] within 7 days of receiving your order.

4. Non-Returnable Items

• Gift cards

• Digital downloads or courses

• Custom-made journals or stationery

• Items marked as final sale

5. Shipping Costs

• Return shipping costs are the customer’s responsibility unless the item was incorrect or defective

• We recommend using a trackable shipping service, as we can’t guarantee receipt of returned items without tracking

Contact Us

For any questions about returns or refunds, please reach out:

 Email : notesnpals@gmail.com